Answers to the questions we hear most about ordering, payment, delivery, sizing, and returns.
Order & Shopping
Choose the product you want and select your preferred size or available options. Click "Buy Now" or "Add to Cart", then complete checkout with your name, phone number, and delivery address.
Yes. You can add multiple products to your cart and complete them together through a single checkout.
If your order has not yet been processed, you may contact our support team as soon as possible to request a change or cancellation. We will do our best to assist you.
Payment
Yes. We offer Cash on Delivery across Bangladesh. You can pay when your order is delivered.
We accept Cash on Delivery along with the online payment methods available at checkout. The available options will be shown during checkout.
Yes. We use secure payment processing and appropriate security measures to help protect your payment information.
Shipping & Delivery
Delivery usually takes 2–3 business days within Dhaka and 3–5 business days outside Dhaka. Delivery time may vary depending on your location and circumstances.
Delivery charges depend on your delivery location and order details. The applicable delivery charge will be shown during checkout.
Once your order has been confirmed and shipped, you can use our "Track Order" option to check your order status. You may also contact our support team for assistance.
Size & Product
Available sizes vary depending on the product. You can find the available sizes on each product page.
Please check the Size Guide available on the product page and compare the measurements with your own before placing your order.
Yes. All products sold through the official LIBASIX store are authentic LIBASIX products.
If your preferred size is currently unavailable, please check back later for restock updates or contact our support team for more information.
Returns & Exchange
Yes. Eligible products can be exchanged according to our Returns & Exchange Policy. Please make sure the product meets the required conditions.
Our return and exchange policy depends on the product condition and applicable requirements. Please visit our "Returns & Exchanges" page for complete details.
Eligible products may be returned within the applicable return period, provided they meet our return conditions. Please contact our support team before sending any product back.
Offers & New Arrivals
Yes. We regularly introduce special offers and promotional discounts. Visit our "Offers" section to see our latest deals.
Visit our "New Arrivals" section regularly and follow LIBASIX on social media to stay updated about new collections, products, and restocks.
Contact & Support
You can contact us through our "Contact Us" page using the available email, phone, WhatsApp, or social media channels. Our support team will be happy to assist you.
For our latest store location and contact information, please visit our "Contact Us" page or contact our support team directly.
You can place an order directly from our website. Choose your preferred product, select the available options such as size or color, add the product to your cart, and proceed to checkout. Enter your delivery information, choose your payment method, and place your order.
Yes. You can add multiple products to your cart and place them together in a single order.
If you need to change or cancel your order, please contact our support team as soon as possible. Changes or cancellations may not be possible once the order has been processed or shipped.
Yes, if guest checkout is enabled, you can place an order without creating an account. Simply provide the required contact and delivery information during checkout.
We accept Cash on Delivery. Depending on the payment options enabled on the website, online payment methods such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard may also be available.
Yes, Cash on Delivery is available for eligible orders across Bangladesh.
Yes. We take payment security seriously. Your payment information is handled through the applicable payment provider and is not stored unnecessarily on our website.
If the payment method is available during checkout, select your preferred mobile payment option and follow the instructions shown on the checkout page. For manual payment, you may be asked to provide the sender number and transaction ID.
We deliver across Bangladesh.
Delivery time depends on your location. Dhaka orders usually take around 2–3 business days, while deliveries outside Dhaka usually take around 3–5 business days.
Delivery charges depend on your location and the applicable shipping method. The exact delivery charge is shown during checkout.
You can track your order using the "Track Order" option on our website. Enter your order details to check the latest order status.
Please contact our support team as soon as possible if you need to change your delivery address. Address changes may not be possible after the order has been processed or shipped.
Available sizes depend on the product. Please check the product page for the currently available sizes.
Please check the Size Guide on each product page and compare the measurements with a similar garment you already own. If you need help choosing a size, feel free to contact us.
Yes. All products sold through the official LIBASIX website are genuine LIBASIX products.
If your preferred size is currently unavailable, please check again later or contact our support team to ask about restocking.
Yes. You can contact our support team if you need help with product details, size, color, fabric, availability, or fit.
Yes, eligible products can be exchanged according to our return and exchange policy.
We offer returns and exchanges within 7 days of delivery for eligible products. Items must be unused, unworn, unwashed, and in their original condition. Please contact our support team to request a return or exchange.
Yes, if the product meets the requirements of our return policy. Please contact our support team within the applicable return period.
Returned items should be unused, unworn, unwashed, and in their original condition unless otherwise stated by our support team.
Please contact our support team as soon as possible after receiving the order and provide the necessary order information and photos if requested.
Yes. We may offer limited-time discounts, seasonal promotions, special collections, and other offers. Check our Offers page and follow LIBASIX on social media for updates.
Visit our New Arrivals page regularly or follow LIBASIX on social media to stay updated about new products and collections.
You can find available promotions and discounted products on the LIBASIX Offers page.
Discount code usage depends on the conditions of each promotion. If multiple coupons cannot be combined, WooCommerce will show the applicable message during checkout.
Click the Account option on the website and follow the registration instructions.
Use the "Lost your password?" option on the login page and follow the instructions to reset your password.
Yes. If you have a LIBASIX customer account, you can view your previous orders from your account dashboard.
Yes. Logged-in customers can update their billing and shipping information from their account area.
Use the search option on the website and enter the product name or keyword you are looking for.
Click the heart/wishlist icon on a product card or product page to save the product to your wishlist.
Product availability is shown on the product page. Products may display In Stock, Low Stock, Out of Stock, or other availability information depending on their current status.
Out-of-stock products cannot be purchased unless they become available again. You can contact support to ask about restocking.
You can contact us through the Contact page, WhatsApp, phone, email, or the available support channels shown on our website.
Please check our Contact page for the most up-to-date store information. If no physical store is listed there, you can currently shop through our online store.
Yes. You can contact our support team through WhatsApp using the WhatsApp option available on the website.
Our support team will respond as soon as possible during support hours.
If your question is not covered in our FAQ, you can contact our support team directly through WhatsApp, email, phone, or the Contact Support option.
